Thank you for choosing to shop with Jo-Anna’s Attic.

When placing an order, it is taken that you have read and understood these terms and conditions, so please spend a moment to read them.

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Payment:

Payment is accepted via credit card, PAYPAL or bank deposit in NZ dollars.   Your order will not be shipped until payment is made in full.  Custom orders will begin once payment has been received in full.

Layby is available by arrangement only.  A desposit of 20% is required and weekly payments with a minimum of $10 will be required until item is paid in full.  Custom orders will begin once final layby payment has been confirmed.  To take advanatage of layby, please contact us and complete and sign our layby agreement.

 

Turn Around Time:Ready-made items purchased from our website will be shipped out within 5 working days.  If you require it sooner, please contact me.  Additional charges may apply.
Custom orders take 6 to 8 weeks to complete, longer during holiday times.  Please discuss your time requirements so that we can work together to meet your needs.
Holiday Seasons:During certain times of the year we are busier than others, such as Valentines Day, Mothers Day, Fathers Day, & Christmas.  This means that orders may take longer than usual.  We will let you know at the time of purchase if you should expect delays.

 

Refunds & Returns:

Custom orders are non-returnable and non-refundable.  No refunds will be given.  Any items that are faulty or break within 6 months after ‘normal’ use will be replaced or refunded.  No refunds for ‘change of mind’.  If you change your mind within 12 hours of purchase you may cancel you order (provided it has not been started).  Your payment will be refunded less a $10 administration/cancellation fee.

 

Images:

All orders are photographed before posting.  Images are property of Jo-Anna’s Attic and can be published onto Jo-Anna’s Attic Facebook page and VIP Group at my discretion.  If I am aware that the order is a gift I will wait until after the event to post the image.  If for some reason you would prefer the image of your order not to appear on our Facebook page, please let us know.

Privacy Policy:

Jo-Anna’s Attic will not share your details to any other party, without your express permission.  Information collected is for the sole purpose of your order.  If you have signed up for our newsletter, you can opt out at any time.

Giveaways and Competitions:

Giveaways and competitions are from time to time held on our Social Media platforms, usually Facebook.  The terms and Conditions for Giveaways are as follows :

  • By entering you are accepting these terms and conditions
  • Entry is free, no purchase is necessary
  • Open to NZ residents only (unless stated otherwise)
  • Jo-Anna’s Attic reserves the right to amend, cancel or postpone the giveaway, or these terms and conditions at any time.
  • Jo-Anna’s Attic reserves the right to disqualify illegal, incomplete, or illegible entries.
  • Winners of timeline giveaways on Facebook will be notified by comment in the giveaway and also announced in a new post on the Facebook Page.
  • Jo-Anna’s Attic decision is final and no further correspondence will be entered into.
  • No prize draws, giveaways or competitions are in any way sponsored, endorsed, administrated by or associated with Facebook.
  • Unless stated otherwise prizes must be claimed within 3 days, otherwise the prize may be forfeited.
  • The prize cannot be exchanged for cash, and is non-transferable.
  • Personal information provided will remain with Jo-Anna’s Attic and not passed to a 3rd party.

Copyright:

All content and images on Jo-Anna’s Attic Facebook page are property of Jo-Anna Hohua and Jo-Anna’s Attic Ltd. Upper Hutt, New Zealand.

.I am happy for you to tag yourself in the images on Facebook, or share them on your Facebook page, but they must retain the Jo-Anna’s Attic watermark as they are the property of Jo-Anna’s Attic Ltd.

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